Student Support Helplines
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District 20 is committed to the safety and security of our students. We believe that a student's right to feel safe in school is a top priority and contributes significantly to his or her capacity for learning and social development.
If you have an emergency, contact 911 immediately. You may also choose to utilize one of the outside support resources below.
Helplines & Resources
- SEE Something SAY Something: Report Bullying & Safety Concerns
- Safe2Help Illinois
- 988 Suicide & Crisis Lifeline
- Crisis Text Line
SEE Something SAY Something: Report Bullying & Safety Concerns
We encourage individuals to report situations involving intimidation, harassment, threats, abuse, and other forms of bullying. We also encourage individuals to report any other safety concerns. Please submit your concerns to your school administrators using the SEE SOMETHING, SAY SOMETHING report form.
It is best to talk directly with an administrator, social worker, or other staff member. However if you are not comfortable in doing so, this is another tool that can be used to report bullying and other safety concerns. Please describe your specific concern on the linked form, including who, what, why, when, and where the incident(s) occurred. Doing so will assist administrators in investigating and responding to your concern.
If you would like to be contacted by the administrators, please include your contact information. You may submit the form anonymously if you do not feel comfortable sharing your contact information.
After you have submitted a report, administrators will investigate the situation as soon as possible. If your concerns require immediate attention, please contact 911.
Thank you for working together with us to care for the safety and well-being of all members of our school community.
Online Tip Reporting:
Safe2Help Illinois is a confidential way to share any information that threatens your safety or the safety of others.
What is Safe2Help IL?
Safe2Help Illinois provides a safe, confidential way to share information that might help prevent suicides, bullying, school violence or other threats to school safety. The goal is to get students to "Seek Help Before Harm."
This program provides a 24/7 confidential helpline via phone/email/text/mobile app/web form, student resources (including self-help resources, videos and tips & tools), educational resources, and community outreach.
What happens after the call?
Students can use Safe2Help IL to share concerns about themselves or others. Once vetted, the information will be immediately shared with local school officials, mental health professionals, and/or local law enforcement, depending on the nature of the tip.
What is the goal of Safe2Help IL?
It is important to note that this program is not intended to punish, suspend of expel students. Rather, the intent is to encourage students to "seek help before harm" with the goal of intervening and helping students before they harm themselves or others. Long-term goals are to remove the stigma associated with mental health issues, promote a culture of kindness, and instill important lessons such as the difference between telling and tattling, internet safety, and suicide prevention.
- Coping Skills
- Healthy Relationships
- Suicidal Thoughts
- and much more!
988 Suicide & Crisis Lifeline
988 Suicide & Crisis Lifeline
Built on a concept of connecting with those who are experiencing suicidal or mental health crises, the 988 Suicide & Crisis Lifeline primarily seeks to offer a sense of hope. We want that hope to encourage people to call, chat or text 988 if they or a loved one are in a suicidal or mental health-related crisis.
What is 988?
988 offers 24/7 access to trained crisis counselors who can help people experiencing mental health-related distress. That could be:
- Thoughts of suicide
- Mental health or substance use crisis
- Any other kind of emotion distress
You can call for yourself or on behalf of someone else you are worried about who may need crisis support.
988 Suicide & Crisis Hotline was formerly called the National Suicide Prevention Lifeline. The 1-800-273-TALK (8255) number still works, 988 is just easier to remember. Using either number will get you to the same services.
- What happens when I call 988?
- What happens when I chat 988?
- What happens when I text 988?
- Does calling/texting/chatting the 988 Lifeline really help?
- How is 988 different than 911?
What happens when I call 988?
When calling 988, callers will hear a greeting message while your call is routed to the local Lifeline network crisis center (based on your area code). A trained crisis counselor will answer the phone, listen to the caller, works to understand how the problem is affecting them, provide support, and share resources if needed.
If the local crisis center is unable to take the call, the caller is automatically routed back to the national backup crisis center.
The Lifeline uses Language Line Solutions to provide translation services in over 250 additional languages.
What happens when I chat 988?
Chat is available through the Lifeline's website at 988lifeline.org/chat in English only.
People seeking chat services are provided a pre-chat survey before connecting with a counselor, who identifies the main area of concern.
If demand is high, people can access the Lifeline's helpful resources while waiting.
Once you are connected, a crisis counselor listens to you, works to understand how your problem is affecting you, provides support, and shares resources that may be helpful.
What happens when I text 988?
When you text to 988, you will be responded to by a group of Lifeline crisis centers that answer both chats and texts. The service will expand over the next few years to increase local and state level response. Once you are connected, a crisis counselor listens to you, works to understand how your problem is affecting you, provides support, and shares resources that may be helpful. Currently texting is available in English only.
Does calling/texting/chatting the 988 Lifeline really help?
Yes, the Lifeline works. Numerous studies have shown that most Lifeline callers are significantly more likely to feel less depressed, less suicidal, less overwhelmed, and more hopeful after speaking to a Lifeline crisis counselor.
Almost 98% people who call, chat, or text the 988 Lifeline get the crisis support they need and do not require additional services in that moment. The counselors are trained to help reduce the intensity of a situation for the person seeking help, and connect them to additional local resources, as needed, to support their well-being.
How is 988 different than 911?
988 was established to improve access to crisis services in a way that meets our country's growing suicide and mental health-related crisis care needs. 988 provides easier access to the Lifeline network and related crisis resources, which are distinct from the public safety purposes of 911 (where the focus is on dispatching Emergency Medical Services, fire and police as needed).
Crisis Text Line
Crisis Text Line
REACH to 741741
The Crisis Text Line serves anyone, in any type of crisis, providing access to free, 24/7 support via a medium people already use and trust: texting.
What is the Crisis Text Line?
The Crisis Text Line provides free, 24/7, high-quality text-based mental health support and crisis intervention by empowering a community of trained volunteers to support people in their moments of need.
What happens when I text the Crisis Text Line?
1. First, you are in a crisis. Crisis doesn't just mean thinking of ending your own life, it is any painful emotion and any time you need support. So text us at 741741. Your opening message can say anything, keywords like "REACH," "HOME" or "HELLO" just help us to identify how people hear about us.
2. The first two responses are automated. They tell you that you are being connected with a Crisis Counselor and invite you to share a bit more. The Crisis Counselor is a trained volunteer, not a professional. They can provide support, but not medical advice.
3. It usually takes less than 5 minutes to connect you with a Crisis Counselor, who will introduce themselves, reflect on what you've said, and invite you to share at your own pace.
4. You will then text back and forth with the Crisis Counselor. You do not need to share anything you don't want to. The Crisis Counselor will help you sort through your feelings by asking questions, empathizing, and actively listening.
5. The conversation typically ends when you and the Crisis Counselor both feel comfortable deciding that you're in a "cool," safe place. After the conversation, you will receive an optional survey about your experience.
6. The goal of any conversation is to get you in a calm, safe place. Sometimes that means providing you with a referral for further help, and sometimes that just means being there and listening. A conversation usually lasts anywhere from 15-45 minutes.
District 20 partners with ReferralGPS to provide an anonymous easy to use secure website to locate Mental Health and Substance Use Treatment Resources. Referral GPS allows students, parents, and staff to access their proprietary database of providers and care navigation services to help connect to mental health treatment.
- Al-Anon Meetings
- Alateen Meetings
- Divorce Care Groups
- Divorce Care for Kids
- DuPage Treatment Resources - CRIS System
- Grief Care
- Open Path Collective
- Single and Parenting