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Frequently Asked Questions (FAQs)

We have compiled questions/concerns that we have received and provided responses in the following FAQs.  Please note that the ESD20 Return to Learn Plan and the responses below are based on current guidance that we have received from the Illinois Department of Public Health (IDPH), Illinois State Board of Education (ISBE), and DuPage County Health Department (DCHD).  We will update the FAQs as needed if we receive additional or updated guidance.

For Technology Questions:

  • Please also visit ESD20 Technology Tutorials to help Students and Families with getting started!
  • If you are experiencing problems with Google Classroom, Zoom, or Seesaw, please contact your teacher directly.  Please note that s/he may be teaching a class when you call or email, but s/he will respond to you as soon as possible.  For immediate help, please contact your school office.
  • For all other technology-related questions, please send an email to

For All other Questions:


updated 8/18/2020


updated 9/1/2020

Please also visit ESD20 Technology Tutorials for short, user-friendly videos to help you with Chromebooks, Google Classroom, Zoom and more!