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Frequently Asked Questions (FAQs)

The health and safety of District 20 students, families and staff remains a priority for us.  Return to School looks very different this year as we work to meet state and local guidelines and keep your child safe during the pandemic.  We recognize that there are many new practices for all of us, and we will be working with our students and staff to ease that transition back to in-person learning.  Signs will be posted throughout school buildings, reminding everyone of our new requirements.  Teachers will also spend time instructing students on these new school norms. 

The District's health and safety procedures and practices are based on Centers for Disease Control and Prevention (CDC), Illinois Department of Public Health (IDPH), Illinois State Board of Education (ISBE), and DuPage County Health Department (DCHD) current guidelines.  We will update information as we receive new or different information from these agencies.

We ask that our staff, students, families, and community members adhere to these guidelines as we all do our part to stay healthy.  We will get through this challenging time together.

If you have questions or concerns that are not addressed in the FAQs below, please submit your question to or contact your school office.

Please see your school's RETURN TO LEARN page for questions relating to your student's specific schedule, safety protocols, & other school-specific information.

Health & Safety

COVID-19 Symptoms, Testing + Quarantine

Please note that we will follow the guidelines and recommendations of the DUPAGE COUNTY HEALTH DEPARTMENT when determining whether an individual should be excluded from school.  Currently, the DCHD recommends that all school districts require asymptomatic individuals who were in close contact with a confirmed or probable COVID-19 case quarantine for 14 days after last exposure.


updated 1/4/2021

First page of the PDF file: IDPH-COVID19-Exclusion-Decison-Treeupdated1-4-2021p1
First page of the PDF file: IDPH-COVID19-Exclusion-Decison-Treeupdated1-4-2021p2


Please also visit ESD20 Technology Tutorials to help Students and Families with getting started!

If you are experiencing problems with Google Classroom, Zoom, or Seesaw, please contact your teacher directly.  Please note that s/he may be teaching a class when you call or email, but s/he will respond to you as soon as possible.  For immediate help, please contact your school office.

For all other technology-related questions, please send an email to